Event Temple

Wondering when your emails appear in Event Temple? Here’s how and when email syncing works.

How Often do Emails Sync?

Emails in Event Temple (sent, received, or scheduled) are stored for two years. After that, they’re removed from the system. Your email provider, like Gmail, still keeps all emails intact.

How Long are Emails Stored in Event Temple?

When you connect your email to Event Temple, only emails from that point forward will sync. Past emails will not be imported or visible in Event Temple.

When I Connect My Email Will My Past Emails Sync?

You must add someone as a Contact in Event Temple to email them using the To, CC, or BCC fields.

Can I Email Someone Who Isn't a Contact?

Deleting a Contact in Event Temple removes their synced emails from the platform, but emails remain in your personal inbox. Note that deleting a Contact is irreversible.

If I Delete a Contact, What Happens to Synced Emails?

Can I Use HTML Code in Event Temple?

Event Temple emails do not come from a static IP, as AWS manages sending. IP addresses may fluctuate, so whitelist AWS IP ranges to ensure email deliverability and avoid blocked…

What IP Address Does Event Temple Use to Send Emails?

Mail

Send an Email From a Booking

Sending an invoice directly from a contact’s profile in Event Temple is quick and efficient. Follow these steps to complete the process seamlessly:

Send an Email from the Contacts Page

Follow these simple steps to compose and send an email directly from the Mail section:

Send an Email from the Mail Tab

Draft Emails

EventTemple organizes all communication related to your bookings, including emails, directly within each booking record. Here’s how you can locate and view them:

View Email associated with a Booking

Event Temple’s BCC & Forwarding functionality lets you send or forward emails directly into your Event Temple account — keeping all guest communication tracked, centralized, and organized under the correct…

BCC & Forwarding Emails into Event Temple

What Happens When I Delete An Email In Event Temple?

Send files via Event Temple in formats like .jpg, .pdf, .mp3, .xlsx, .zip, and more—check for file size limits and security risks.

What File Types Can be Sent in an Email?

Sending and Managing Emails 

Trouble connecting Outlook? Your admin consent may need a refresh—learn how to resolve “Need Admin Approval” errors in Event Temple.

Need Admin Approval / Approval Required When Connecting Outlook or Office365

Trouble connecting Outlook? Here's what to do if you see "535 5.0.0 Authentication Failed" when setting up your email in Event Temple.

What Does "Outlook 535 5.0.0 Authentication Failed" Mean?

What Does "Full IMAP Support is NOT Enabled For This Account" Mean?

Outlook error 401 usually means invalid credentials. Fix it by disconnecting and reconnecting your email with your current password.

What Does "Error message: Outlook error: 401" Mean?

What Does "Parsing Response Failed" Mean?

Email failed with "Internal Error"? It could be due to an invalid attachment. Learn how to resolve it.

What Does "An Internal Error Occurred" Mean in an Email?

What Does "Mailbox move in progress, please try again later" Mean?

“Message Not Delivered” in Event Temple means the recipient’s server rejected your email. Common causes include invalid addresses, spam flags, or server connection issues. Check addresses, retry sending, or ask…

What Does "Message Not Delivered" Mean in Event Temple?

Learn how to find the Message ID in Apple Mail, Outlook (desktop & browser), and Gmail. Easily copy email headers to share with support for troubleshooting and email tracking.

How to Find the Message ID in Apple Mail, Outlook, and Gmail

Getting a bounceback error? Here's what it means when your email can’t reach the recipient’s email system.

Why Did My Email Bounce Back Saying the Customer's Email System Didn't Respond?

Email Disconnected - Unable to View Sent Email

Why Aren't Sent Emails Showing in Event Temple?

Why aren't my emails being received or going to spam? Learn why this happens in Event Temple + tips to improve deliverability.

Why Aren't My Emails Being Received?

Email Bounced - Email Did Not Send Through Event Temple - Exchange Server is Busy

What Does "The Exchange server is busy and cannot send the message right now" Mean?

Fix Outlook error 429 in Event Temple—learn what it means and how to quickly resolve it by simply resending the email.

Error Message: Outlook error: 429

Troubleshooting Emails

Login to Event Temple

Find answers and get help from Intercom Support and Community Experts

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