If you joined Event Temple before February 2024, you may have selected only emails initiated from Event Temple within your email settings.
This means any emails that were sent (initiated) from your email account, rather than Event Temple will not be synced.
If you update your email settings, any future emails sent from your email provider will be synced in Event Temple. Use the BCC/Forwarding email to send any previous emails to Event Temple for record keeping purposes.
Sync Settings work as follows:
Only emails initiated from Event Temple -
Replies to emails sent from Event Temple will sync
Emails sent from your email provider will not sync
Replies to emails sent from your email provider will not sync
All emails from contacts in Event Temple
Emails associated with an Event Temple Contact will sync if they are the sender or a recipient in the 'to' field only. If a Contact is cc'ed, the email will not sync.
Emails sent directly from your email provider to an ET Contact will sync to ET.
If you have 'All emailed from contacts in Event Temple' selected, or joined us after February 2024 please reach out to our friendly support team who will be happy to investigate further.