If you joined Event Temple before February 2024, you may have selected only emails initiated from Event Temple within your email settings.
This means any emails sent directly from your email account, rather than Event Temple, will not sync automatically.
If you update your email settings, any future emails sent from your email provider will sync in Event Temple.
Types of Email Connections
Event Temple supports two types of email connections:
Default Event Temple Email
Emails sent using Event Temple’s platform when no third-party email provider is connected.
Replies typically go directly to your inbox and may not sync back into Event Temple.
Third-Party Email Provider
If you connect your personal or work email (e.g., Gmail, Outlook), replies to emails sent from Event Temple will sync automatically.
Emails you send directly from your email provider may not link back to the platform.
How Sync Settings Work
Only emails initiated from Event Temple
Replies to emails sent from Event Temple will sync
Emails sent directly from your email provider will not sync
All emails from contacts in Event Temple
Emails associated with a contact will sync if they are the sender or primary recipient
Emails where the contact is cc’ed will not sync
Emails sent directly from your email provider to a contact will sync if the contact exists in Event Temple
Note on Shared Emails:
If multiple users connect the same email address, only the first connected user will see replies synced. Using shared email accounts may result in missing or incorrectly mapped emails.
Common Reasons for Sync Issues
New Email Threads: Replies that start a new thread may fail to sync.
Shared Email Accounts: Conversation threads may not map to the original email.
Contact Not Added in Event Temple: Only emails with a saved contact will sync.
Using Event Temple’s Default Email: Replies to default Event Temple emails may not sync; connecting a third-party provider can resolve this.
If you joined after February 2024, or have “All emails from contacts in Event Temple” selected and still experience issues, reach out to Event Temple Support for help.
Best Practices to Avoid Syncing Issues
Keep replies within the same email thread to avoid creating new conversations.
Limit testing with shared email accounts to reduce misalignment of threads.
Confirm replies are part of the original thread when working with external providers.
Reconnect your email provider if issues persist.
Troubleshooting Email Sync Issues
Check Your Email Settings:
Go to Settings → Personal Settings → Email
Disconnect Your Email Account:
Open Settings in Event Temple.
Navigate to the Personal Settings section.
Select Email and click on Disconnect to unlink your current email account.
Reconnect Your Email Account:
Return to the same Email section under Personal Settings.
Follow the on-screen prompts to reconnect your email account. This will involve signing in through your email provider’s authentication flow and granting the necessary permissions.
Verify the Connection:
After reconnecting, allow a few minutes for the connection to refresh.
Test the connection by sending yourself an email and confirming that replies appear on the related records in Event Temple.
How to Troubleshoot Email-Sending Errors
Common Causes
Temporary connectivity glitches
Timeout errors (e.g., Nylas SDK)
Invalid email addresses
Daily sending limits
Security or spam filters
Using IMAP/SMTP instead of OAuth
Steps to Resolve
Disconnect and reconnect your email account
Identify failed emails by checking the red error symbol in the booking email list
Review the Mail page to locate errors and navigate threads
Switch to OAuth authentication if using IMAP/SMTP, as it provides a more stable connection
Test the connection by sending a test email from Event Temple and confirming that replies appear on the related records.
Need More Help?
Check that your email provider is online and functioning properly
Reach out to Event Temple Support if the issue persists
Keep email addresses up to date and validated
Watch your sending limits when sending large volumes of email