If you’re not seeing emails show up right away, here’s how syncing works in Event Temple:
Email sync is triggered by specific actions
We automatically sync emails when you do any of the following:
Visit a Contact Summary page with an email thread
Visit a Booking Summary page with an email thread
Click on the Mail heading in the sidebar (no need to click "refresh")
Click the refresh button on the Emails page
💡 Visiting the Emails tab only syncs your inbox. Going to a Contact or Booking page syncs any inbox linked to that record.
Sync timing
Each of these actions will trigger a sync, but only once every 15 minutes. Repeating the same action within that window won’t start a new sync.
Seeing the updates
Syncing happens in the background, so to view new emails right away, you may need to navigate away from the page and come back.
Note on Multiple Users Sharing Email Addresses:
If multiple users connect the same email address, only the first connected user will receive synced email replies in Event Temple. To avoid missing emails, we recommend that each user connects a unique email address.
Still have questions? Our support team is happy to help!