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How Often do Emails Sync?

Wondering when your emails appear in Event Temple? Here’s how and when email syncing works.

Updated over a week ago

If you’re not seeing emails show up right away, here’s how syncing works in Event Temple:

  1. Email sync is triggered by specific actions
    We automatically sync emails when you do any of the following:

  • Visit a Contact Summary page with an email thread

  • Visit a Booking Summary page with an email thread

  • Click on the Mail heading in the sidebar (no need to click "refresh")

  • Click the refresh button on the Emails page

💡 Visiting the Emails tab only syncs your inbox. Going to a Contact or Booking page syncs any inbox linked to that record.

  1. Sync timing
    Each of these actions will trigger a sync, but only once every 15 minutes. Repeating the same action within that window won’t start a new sync.

  2. Seeing the updates
    Syncing happens in the background, so to view new emails right away, you may need to navigate away from the page and come back.

Still have questions? Our support team is happy to help!

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