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How Do I Get a Message ID From Outlook?

Find the Message ID in Outlook via browser or desktop apps to share email headers with support for troubleshooting.

Updated over a week ago

Browser Outlook

  1. When viewing the relevant email, click the three dots on the right hand side

  2. In the dropdown menu, click View

  3. Click View message source

  4. Copy everything you see in the window the opens

  5. Paste the information to ET Support in an email or message

Desktop Outlook (Windows)

  1. Double-click on the relevant email to open it outside of the Reading Pane

  2. Click File > Properties

  3. Header information appears in the Internet Headers box, copy all of that text

  4. Paste the information to Support in an email or message

Desktop Outlook (Mac)

  1. Right-click on the relevant email in your email list

  2. Click View Source

  3. Copy everything you see in the window that opens

  4. Paste the information to Support in an email or message

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