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Why is a Scheduled Email Not Sent?

Scheduled emails won't send unless your email is connected to Event Temple Mail or your provider. Here's how to check and fix it.

Updated over a week ago

If your scheduled email hasn’t sent, it’s most likely due to an issue with your email connection.

For scheduled emails to send properly, your email must be connected—either through Event Temple Mail or your integrated provider (like Microsoft 365 or Gmail). If your email isn’t connected, the system can’t deliver your message, even if it was scheduled correctly.

What to check:

  • Go to Settings > Email Settings

  • Confirm your email is connected

  • If not, reconnect or complete the integration with your provider

Once your email is connected, future scheduled emails should send without any issues.

Need help? Feel free to reach out to our support team—we’re happy to assist!

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