Event Temple

A "PMS Sync Error - Request Timed Out" most typically occurs when the Property Management System fails to communicate within the allowed time, often due to network issues, high server…

What Does "PMS Sync Error - Request Timed Out. Please try again." Mean?

Learn how to sync Accounts and Contacts between Event Temple and Mews. Link, create, and manage Companies and customer profiles, set default sync options, and keep data consistent across bookings,…

Account & Contact Sync with Mews

Mews

Why does the Edit Rooms and Rates window show both Default Rates and Override Rates in my Room Block?

Mews - Why Do I See Both Default Rates and Override Rates in Edit Rooms and Rates?

Understand how Booker and Paymaster are assigned and updated based on whether a booking includes a Room Block or only Events and how this affects their behaviour.

Booker vs Paymaster Behaviour in Mews

Mews FAQ

A room type in your Opera block has no rate assigned, causing reservations booked to that room type to default to $0.

Why Is My Room Block Showing a $0 Rate?

When pickup counts don't match between Event Temple and Opera, Opera's Changes Log shows every change made to a block, who made it, and whether it came from Event Temple…

How to Use Opera's Changes Log to Troubleshoot Pickup Discrepancies

When a group has negotiated resort fees or other package elements, these need to be added directly in Opera before the rooming list is created.

How to Handle Negotiated Resort Fees and Packages in Opera

This article explains how group codes are generated in the integration between Event Temple and Oracle Opera PMS, and what to check if group codes are not being created.

Event Temple & Opera Integration: Group Code Generation

Some bookings fail to sync after connecting to Opera due to missing reservation types for definite status codes. Refreshing the sync often resolves it; verify all status codes have default…

Opera Connection Error: Status Code Flow

Learn how to transition your group bookings from another PMS to Opera using Event Temple, with detailed migration steps and tips

How to Transition from Another PMS to Opera with Event Temple

Opera Cloud

The Cloudbeds integration may disconnect if the connected Cloudbeds user is deactivated. Relink the integration in Cloudbeds under an active user, then disconnect and reconnect in Event Temple to restore…

Cloudbeds Integration Disconnected After User Deactivation

Cloudbeds

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