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What Does "PMS Sync Error - Request Timed Out. Please try again." Mean?

A "PMS Sync Error - Request Timed Out" most typically occurs when the Property Management System fails to communicate within the allowed time, often due to network issues, high server load, or firewall restrictions.

Updated over a week ago

If you encounter this error, you are typically not able to edit Room Blocks, and other functionalities on the Booking may be blocked as well.

'PMS Sync Error - Request timed out. Please try again.' error message

Ask yourself: 'Am I the only one in my organization experiencing this?' If so, try logging in using a different computer or network, and reach out to your local IT person to help identify any network or PC-specific issues.

Workaround:

  • Refresh the page to temporarily resolve the issue.

If the issue still persists please reach out to our friendly support team for further troubleshooting.

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