A “PMS Sync Error - Request Timed Out” typically occurs when the Property Management System (PMS) does not respond within the allotted time. This can be caused by network connectivity issues, high server load, or firewall restrictions.
If you encounter this error, you may be unable to edit Room Blocks, and other booking functionality may also be unavailable.
Troubleshooting
1. Determine Scope: Check if the issue is affecting multiple team members or just a single user.
2. Test Environment & Connection: If isolated to one user, try logging in from a different computer or a different network (e.g., mobile hotspot).
Contact your local IT team to rule out any network-, browser-, or device-specific restrictions.
3. Quick Reset: Refresh the page to clear temporary glitches.
💡 If none of these steps resolve the issue, please reach out to our Support Team for further assistance.