What are Mews Sync Logs and who can access them?
Mews Sync Logs provide visibility into certain types of sync activity between Event Temple and Mews. They can be used to review and investigate sync activity without requiring PMS admin permissions.
Who can access Mews Sync Logs?
Previously, accessing PMS Sync Logs required full PMS admin permissions, which often granted a broader level of access than necessary just to review sync activity.
With the updated structure, PMS admins retain access to PMS Settings, while PMS Sync Logs are available to all users for organizations integrated with Mews.
This makes it easier for teams to monitor and investigate sync activity without requiring elevated permissions.
What activity appears in the Mews Sync Logs?
The Mews Sync Logs currently capture the following types of activity:
Auto-posting
Post Pending Charges
Invoices
Not all Mews-related actions or sync activity are currently recorded in the logs. This means the logs may be empty even if other Mews-related activity or configuration changes have taken place.
For example, if an organization does not have auto posting enabled, does not use Post Pending Charges, and does not push invoices to Mews, there may be no activity displayed in the Mews Sync Logs.
Why might my Mews Sync Logs be empty?
An empty log does not necessarily indicate that the Mews integration is not working. It may simply mean that none of the activity currently captured by the logs has occurred.
If you're troubleshooting a Mews sync issue and the logs are empty, check the relevant Mews posting settings and configuration first. If the issue involves a type of sync activity that isn't currently captured in the logs, additional troubleshooting may be required.