Some properties connecting to Opera may encounter sync errors due to missing reservation types for their status codes. This can prevent bookings from appearing correctly in Intercom.
Sync with PMS failed: Please enter correct Reservation Type
Symptoms
Bookings do not sync immediately after connecting Opera.
Some bookings sync after a refresh, others fail.
The issue is caused by Opera status codes without default reservation types.
Solution
Refresh the Opera sync in Intercom.
Confirm that every status code in Opera has a default reservation type assigned.
If bookings still fail, contact your property to check that rate codes and status code flows are correctly configured.
Notes:
Refreshing the sync usually resolves most errors.
Proper status code assignment is required for smooth integration.