Learn how to sync Accounts and Contacts between Event Temple and Mews, including linking, creating, and managing customer profiles across properties and chains. This guide explains default sync settings, manual vs automatic options, and best practices for accurate data flow.
Admin users may need to contact Event Temple support to enable these features.
Synced Fields & Glossary
Fields that are syncing between the two systems and naming convention
Accounts | Contacts |
- Account Name - Tax Number - IATA Number - Address | - First Name - Last Name - Phone Number - Email Address - Address |
Mews: Companies | Mews: Customer Profiles |
Sync Settings
Create on PMS by default: Auto-create Contacts & Accounts in Mews when new ET Accounts or Contacts are added
Show option to create on PMS: Let users choose per Contact & Account whether to sync
Admins and Chain Admins have access to the Sync Settings. However, as these configurations are sensitive, we suggest not making any changes if they were previously set by your Organization Administrator.
Address Sync Behavior
Clicking on 'Sync Accounts' button in PMS Settings Accounts & Contacts will update the addresses in ET with what is in Mews.
Linking an Account & Contact manually to Mews will update the address in ET to what is in Mews.
Import Sync Behavior
Accounts & Contacts created prior to integration to Mews will not be automatically synced to Mews.
Imported Accounts & Contacts will not sync to Mews.
These will need to be manually synced from ET to Mews.
Accounts sync
Accounts in Event Temple can sync with Mews Company Profiles. This is useful for sharing Accounts across the two system as well as a centralized billing management.
Sync Behavior & Recommended sync flow
New Accounts in ET → sync to Mews
Updates in Mews → sync back to ET
Any synced fields that are updated in ET will sync to Mews
Existing Accounts must be manually linked if not previously synced
Imported or pre-integration Account do not sync automatically
It is recommended to make updates directly within Event Temple as changes are automatically synced to Mews. This practice ensures data consistency and minimizes discrepancies between the two systems.
How to Sync Accounts
Create New Synced Account
Depending on your organization settings, ET may auto-create the Companies in Mews
If your setting 'Show option to create on PMS' enabled you will see this button.
Sync Existing Account
Open the Account Summary Page
Click Link to Mews
Search for the Company
If found → Link
If not → Create in Mews
How to check if an Account is synced to Mews?
Synced Accounts show a green checkmark ✅
On the Accounts page use the Sync Status filter
Group & Reservation Sync
If you are using Mews Group Sync or Mews Reservations, the Account linked to a booking will automatically sync to Mews. This ensures that group bookings (Room Block) and reservations inherit the correct Account without additional manual linking.
Please watch out for Merged or Deleted Accounts, as they may cause the sync between Event Temple and Mews to break.
This will result in an error on the Room Block and prevent the sync.
Mews Error: Sync with PMS failed: Invalid CompanyId
Contacts Sync
Contacts in Event Temple can sync with Mews as Customers. This includes Paymasters and other customer profiles.
Sync Behaviour
New Contacts in ET → sync to Mews
Updates in Mews → sync back to ET
Existing Contacts must be manually linked if not previously synced
Contacts created in Mews are not automatically created in ET
Imported or pre-integration Contacts do not sync automatically
How to Sync Contacts
To sync a Contact you must have an email address added. If you don't have an email address on the Contact you will not be able to sync it.
New Contact:
If a match is found in Mews → linked
If no match → new customer created in Mews
Existing Contact:
Open Contact Summary Page
Click Link to Mews
Search by email
If match → Link
If not → Create in Mews
Paymaster Accounts:
Can be marked when creating a Contact
Naming convention depends on whether created manually or automatically
Visible across all properties if Global Contacts enabled
Synced Contacts show a green checkmark ✅ and can be filtered by Sync Status.
TO BE ADJUSTED - Link article
❌ Not used for posting charges | ✅ Contacts can be used for posting charges ( |
Recommendations
Make updates in Event Temple first for consistency
Train users on manual vs automatic sync options to avoid duplicates
Ensure naming conventions are clear when working across multiple properties in a Chain
Training Video