All failed emails in Event Temple are identified using an orange warning icon (⚠️). This icon indicates the email did not successfully send and is the primary indicator of delivery failure across the platform.
To View Failed Emails in Event Temple
Failed emails can be reviewed in several areas depending on where the email was sent from.
Emails Section
Go to:
Mail → Sent
This view includes email activity from:
Bookings
Contacts
Accounts
Organization-wide emails
Within Records
Failed emails can also be found inside individual records:
Booking → Emails tab
Contact → Emails section
Account → Emails section
Hovering over the ⚠️ icon reveals the failure reason and any available error details returned by the email provider.
Seeing "Internal Error Occurred"?
Learn More Here:
What Does "An Internal Error Occurred" Mean in an Email?
Activity List Report
You can review email activity via:
Reports → Activity List
Filter by:
Activity Type: Emails
Date Range
User (optional)
This view supports general email tracking but does not isolate failed emails.
Notes
The ⚠️ icon is the system-wide indicator for failed emails
Failed emails are visible within standard email activity views
No dedicated “failed emails” report or dashboard exists