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Connect Your Email

Connect your own email to send and receive directly in Event Temple. Keep communications synced to Contacts and Bookings.

Updated this week

✉️ Default Email Functionality

Every Event Temple user is assigned a system-generated email address.

  • You can send emails from Event Temple using this address.

  • Replies go to your login email inbox, but do not sync back into Event Temple.


🔌 Email Integration (Pro Plan and Above)

Connect a third-party email (Gmail, Office 365, Exchange, or others) to:

  • Send and receive emails within Event Temple

  • Automatically log replies inside Bookings and Contacts

Note: Your login email and your integrated email do not need to match.Learn how to update your login email To update your login email address, you'll need to create a new user account with the desired email and deactivate the old one. Ensure you reassign any bookings or records linked to the old email before deactivating. For more details, see the section below or follow the link provided.

🔧 How to Connect Your Email

  1. Go to Settings > Personal Settings > Email

  2. Select Disconnect to remove Event Temple’s default email

  3. Choose My own email provider

  4. Enter your email address and click Authorize

  5. Sign in with your credentials

For Exchange/independent providers: You’ll need SMTP and IMAP details from IT.

🔁 Sync Behaviour

  • Emails sent from Event Temple appear in your native Sent folder

  • Replies to those emails sync to Event Temple

  • Direct emails sent from your provider (outside ET) do not sync

  • Replies to those outside emails also do not sync

  • Emails sent from a Booking will sync replies to that Booking + Contact

  • Emails sent from elsewhere will sync replies only to the Contact

Multiple Users Sharing One Email Address:
If multiple users connect the same email address in Event Temple, only the first user will receive replies synced within Event Temple. We recommend that each user connects a separate email address to ensure all replies are properly received and logged.

🖊 Set Up Your Email Signature

  1. Go to Settings > Personal Settings > Email > Email Signature

  2. Enter your details and click Save

📥 BCC & Forwarding

Send or forward emails into Event Temple using a BCC address.

  • Email is logged under the most recent Booking tied to the sender’s email

  • If none exists, a new Booking is created with the selected stage
    Learn more about BCC & Forwarding

⚙️ Other Settings

  • Daily Email Limit: Controlled by your provider’s rules

  • Track Email Opens: Use cautiously; disabled for GDPR compliance in Europe. If you are a European customer, please leave this unchecked.

  • Security Settings: If your org requires app approvals, follow these steps

Other Considerations

How Sync Works

Email sync triggers when you:

  • View a Contact or Booking Summary page with emails

  • Open the Mail section in the sidebar

💡 Sync only triggers once per 15 minutes. To see updates immediately, refresh the tab by navigating away and back.


Avoid Sync Issues

  • Only one user should integrate with one email address

  • Avoid linking the same email across multiple accounts


Email Retention

All synced emails are stored in Event Temple for 2 years. After that, they are permanently deleted.

🔄 How to Update Your Email Address

If you need to change the email address associated with your user account in Event Temple, you can follow these steps: Add Your New User Account

  1. Navigate to Settings.

  2. Click Users & Roles.

  3. Select + New User and input the new email address.

  4. Assign roles and permissions appropriately. Deactivate the Old User Account

  5. Go to Users & Roles in Settings.

  6. Locate the existing account and select Deactivate.

  7. Confirm the deactivation action. Reassign Bookings and Records

  • Single Booking: Open the booking, update the assignee, and submit changes.

  • Multiple Bookings: Use the Bookings List to reassign many bookings in one action via the Batch Action Menu.

Note: Deactivating does not transfer active tasks. Reassign them manually to maintain workflows.

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