Related Questions:
My email disconnected
Could not Verify Access Credential
This action can't be performed because the account's credentials are out of date. Please re-authenticate and try again.
Account deleted
Answer:
This notification will appear if your email account is no longer connected to Event Temple.
This will be paired with a more detailed error that we received from your email provider. In order to resolve this issue please follow the steps below to reconnect your email.
How to Reconnect Your Email
Select Settings from the Menu
Select Personal Settings
Select Email
Select Disconnect Email
Select My own email provider
Enter your email address
Click Authorize
Sign in using your email Credentials
Select which emails you would like synced (see below for further information on sync settings)
Note: For Exchange or Independent email providers, You will also need your SMTP and IMAP information from your IT team in order to connect your email.
Sync Setting
This feature is only available for users who joined Event Temple prior to February 2024.
Once connected, users have the ability to choose which emails they'd like synced into Event Temple:
Only emails initiated from Event Temple -
Replies to emails sent from Event Temple will sync
Emails sent from your email provider will not sync
Replies to emails sent from your email provider will not sync
All emails from contacts in Event Temple
Emails associated with an Event Temple Contact will sync if they are the sender or a recipient in the 'to' field only. If a Contact is cc'ed, the email will not sync.
Emails sent directly from your email provider to an ET Contact will sync to ET.