You can manage your Event Temple subscription—including billing details, payment methods, and activated features—under the Subscription section in your account.
⚠️ You must be an Administrator to access subscription and billing settings.
If you don’t see these options, contact your account admin.
How to Access Subscription Settings
From Profile
Click the name of any Admin user in the top-right corner of Event Temple
Select Subscription (or Subscriptions) from the dropdown
On this page, you’ll see a list of features included in your current plan
From Settings
Reach the Subscription page from your Settings, under Organization->Subscription
Chain
If you part of a Chain and you would like to see all, go to your Chain settings and you'll find a refreshed Organizations view that lists every organization in your group alongside their individual subscription details.
For each property you'll be able to see the billing period and access a direct link to Stripe to update the credit card on file. Whether you have two hotels or twenty, everything is visible at a glance.
Each property has its own Stripe link, so you can update payment details for individual organizations independently.
Manage Billing & Payments
The Subscription page provides an overview of:
Your Current Subscription: View your plan details and status.
Next Billing Date: See when your next payment is scheduled. This is your 'renewal date' as well. Note that Event Temple subscriptions are billed annually in advance, so the next billing date reflects the start of your next annual term.
Payment Methods: Manage your saved credit cards or payment accounts.
Billing Information: Update the details that appear on your invoices, including:
Name: The company or organization name you want displayed on the invoice.
Email: The recipient for invoices (ideally a monitored inbox, such as your accounting team).
Billing Address: Your registered physical address.
Tax ID (optional): Your business tax identification number.
Invoice History: A record of all previous charges and downloadable receipts.
Remember to keep this data up to date.
Make a Payment
If an invoice is unpaid:
Go to Invoice History via Manage My Subscription
Click the Open icon beside the due invoice
Click Pay to open the payment page
Complete the transaction via Stripe
📩 You’ll also receive invoice emails with direct payment links.
Update Billing Email
In Manage My Subscription:
Scroll to the Billing Email section
Click Update Information
Enter the new email address
Click Save
Update Your Credit Card
In Manage Subscription, find the Payment Method section
Remove the old card, set a default card or click to +Add Payment Method
Save your changes
Cancel Your Subscription
If you do not wish to renew your subscription, please send a cancellation request by reaching out to your Customer Success Manager (CSM) directly, emailing support@eventtemple.com, or contacting us via in-app chat.
Timing & Notice Period: Per our Terms of Use, written notice of non-renewal must be submitted at least 90 days prior to the end of your current term/renewal date (unless stated otherwise on your Order Form).
Account Access: Requesting cancellation prevents future renewal charges. You will continue to have full access to Event Temple through the end of your paid billing period.
Data Export: Once your final billing period ends, your account will be archived and access will no longer be available. Please ensure all necessary data is exported prior to your final access date.
Subscription Terms
Except in the case of a trial period, your Initial Term and any Renewal Term automatically renew for additional successive 12-month periods unless written notice of non-renewal is provided at least 90 days before the end of the current term.
The full terms governing your subscription are outlined in your signed agreement and our Terms of Use. If you need a printable copy of your contract or wish to discuss your account options, please reach out to your Customer Success Manager (CSM) or contact us at support@eventtemple.com.
📄 If you need a printable version of your contract or subscription terms, please reach out to us at support@eventtemple.com.