When you request a subscription cancellation through your Customer Success Manager (CSM), email, or in-app chat, your account remains active through the end of your current billing period. Once your billing period ends, your account is archived and access is disabled. We perform periodic database cleanups for canceled accounts, so data from archived accounts should not be expected to remain stored or retrievable indefinitely.
What this means for you
Access through the end of your term: Canceling your subscription stops your next scheduled auto-renewal. You will retain full account access until your current paid billing period ends.
Access ends upon term expiration: Once the current term ends, your account is archived and access is no longer available.
Export your data before your term ends: Please download or export any data, reports, or records you need before your billing period expires.
Future access isn’t guaranteed: If you rejoin Event Temple in the future, previously archived data may no longer be retrievable.
Need a copy of your data?
Please make sure to export all required information while your account is still active.