Event Temple performs secure daily backups of customer data and maintains tested recovery procedures in the event of an emergency.
Our backup infrastructure includes:
Daily Secure Backups: Our database snapshots follow industry best practices and comply with international regulations.
AWS Storage: Data is stored on Amazon Web Services (AWS), with most application data in a fully managed, redundant RDS network. Uploaded files and reports are in AWS S3.
Recovery and Retention: RDS backups and Clumio-replicated backups are automatically deleted at end of life, ensuring secure data lifecycle management.
Personal Backups: You can export almost all Event Temple data for personal storage. To learn more about backing up your data click here.
Compliance and Governance: We adhere to best practices for data handling, encryption, and rotation of backups. See our Legal Information for more details.
For more information about our security practices, please refer to our GDPR Compliance documentation here.
Exporting Your Own Data
While Event Temple maintains secure backups of your data, you are responsible for exporting any information you wish to retain for your own records.
Important: Event Temple does not perform data exports on behalf of clients. To maintain security and ensure you have full control of your information, all exports must be completed directly from your account while your subscription is active.
There is no single-click export for an entire organization. Instead, data can be exported from each module individually.
Exporting Data from Modules
You can export data from areas including:
Bookings
Events
Room Blocks
Invoices
Documents
Contacts
Accounts
Reports
To export:
Navigate to the module you want to export.
Click Export in the top-right corner.
Choose either CSV or Excel.
Your file will download automatically.
Tip: Adjust your filters and visible columns before exporting to include only the data you need.
If your export contains more than 1,000 records, narrow your search using filters and export in smaller batches.
Exporting Reports
To export a report:
Navigate to Reports.
Apply any desired filters.
Select Export As and choose CSV or Excel.
This option is ideal for exporting transactional, financial, or revenue-based reporting.
After Your Subscription Ends
Per our Terms of Use (Section 6.5), customer data is only available for export while your subscription is active. Once a subscription has expired or been terminated, Event Temple may permanently delete customer data.
We recommend exporting any information you wish to retain before your subscription ends.
Security Best Practices
Exported files may contain sensitive information. We recommend that you:
Store exported files securely.
Limit access to authorized users.
Enable Multi-Factor Authentication (MFA) on your Event Temple account for an additional layer of security. Read more about that here.