Related Questions:
Email error 401
Environment:
Event Temple Web App
Answer:
A 401 error can often be due to invalid credentials due to a password change.
Within your email settings, please click Disconnect Email & reconnect it with your current password following the steps below. If you still experience issues, please reach out to our friendly support team via the in-app chat & we'll be happy to help!
How to Reconnect your Email
Select Settings from the Menu
Select Personal
Select Email Settings
Select Disconnect Email
Select My own email provider
Enter your email address
Click Authorize
Sign in using your email Credentials
Select which emails you would like synced (see below for further information on sync settings)
Note: For Exchange or Independent email providers, You will also need your SMTP and IMAP information from your IT team in order to connect your email.
Sync Setting
Once connected, users have the ability to choose which emails they'd like synced into Event Temple:
Only emails initiated from Event Temple -
Replies to emails sent from Event Temple will sync
Emails sent from your email provider will not sync
Replies to emails sent from your email provider will not sync
All emails from contacts in Event Temple
Emails associated with an Event Temple Contact will sync if they are the sender or a recipient in the 'to' field only. If a Contact is cc'ed, the email will not sync.
Emails sent directly from your email provider to an ET Contact will sync to ET.