If guests or Event Temple users encounter access issues with the Guest Portal—such as verification prompts, difficulty opening the portal, or browser errors—follow these troubleshooting steps to resolve problems quickly.
1. Resolving Access Errors
Open the Guest Portal link in a different browser to identify compatibility issues.
Use an incognito/private window to bypass cached data or interfering extensions.
Ensure the full Guest Portal URL is used; recopy it from booking details if needed.
Clear browser cache and cookies before retrying.
If the problem persists, ask the guest for a screenshot or screen recording showing the full URL bar.
2. Recovering Access via Email
The portal sends a one-hour secure access link to the booking email.
Check spam/junk folders if the email is missing.
Resend the link if it has expired and instruct the guest to use it promptly.
Additional Tips
Switch to a modern, updated browser.
Restart the browser if issues continue.
Try accessing the portal on a different device.
If problems persist despite these steps, contact Event Temple support for assistance.