Invoice problems in Event Temple—such as blocked access, failed client payments, or invoices not loading—can disrupt workflows. Follow these steps to resolve issues quickly and get back to managing events smoothly.
Resolving Blocked Access After Payment
If your account remains blocked despite paying invoices:
Refresh your browser: Updates may be needed to reflect recent payments.
Log out and back in: Ensures your session registers the payment.
Check payment confirmation: Verify the payment has been processed.
If the problem persists, contact Event Temple support to update your access status.
Solving Client Payment Issues
When clients cannot pay an invoice:
Clear browser cache: Resolves minor system errors.
Try a different browser: Some browsers may handle payment processing differently.
Troubleshooting Invoice Loading Issues
If invoices fail to load or open:
Clear browser cache: Removes corrupted files causing loading errors.
Use the Preview option: View or download the invoice without fully loading the page.
Additional checks: Ensure your internet connection is stable, your browser is updated, or try another device/browser.
General Browser Tips
Many invoice issues stem from browser-related problems. For smoother operation:
Regularly clear cache and cookies.
Use a modern, updated browser.
Restart the browser when issues occur.
Switch browsers to isolate potential compatibility problems.
By following these steps, you can resolve most invoice access, payment, and loading issues independently. For persistent problems, reach out to Event Temple support.