Your browser stores temporary files to speed up websites. Over time, this data can become outdated and cause display or loading issues. Clearing your cache gives your browser a fresh start.
Additionally, these issues can sometimes persist even after the resolution of a broader incident, requiring specific steps to troubleshoot residual errors. Many of these issues arise due to cached data that conflicts with recent platform updates, highlighting the importance of regular cache clearing.
How to Clear Cache & Cookies
Choose your browser for step-by-step instructions:
💡 Tip: After clearing your cache, fully close and reopen your browser before logging back in. After completing these steps, monitor the application’s performance to ensure the issue is resolved.
For persistent issues, try performing a hard refresh of your browser. This reloads resources from the server, potentially resolving slowness or glitches.
Advanced Troubleshooting
If the steps above don’t resolve the issue:
Gather more information by creating a screen recording that illustrates the slowness issue and key actions leading up to it.
Share the recording with Event Temple’s support team along with a detailed description of the problem. Documenting the issue thoroughly helps our team identify and resolve the problem effectively. Hard refresh is especially effective after platform updates or when specific resources fail to load correctly.
🌐 Monitor Event Temple’s Service Status
Sometimes, system-wide issues may affect performance.
Check the Event Temple Status Page for updates on ongoing maintenance or disruptions.
If an outage was reported:
Wait for the system to stabilize.
Retry your action (e.g., adding notes, loading reports).
⚠️ Note: Event Temple no longer supports Internet Explorer.
For the best experience, use Google Chrome.
Still Having Trouble?
If clearing your cache and checking system status doesn’t resolve the issue, contact support@eventtemple.com — we’re happy to help. It’s helpful to include a screen recording showing the issue along with a description of patterns or specific times when the problem occurs to assist the support team in diagnosing more efficiently.