Process Overview:
Receive inquiry: A potential client sends an inquiry to your regular email inbox.
Forward email: You forward that inquiry to your organization’s unique forwarding address.
Booking created: Event Temple automatically generates a new booking record from the forwarded email’s details.
Important Considerations: While Event Temple automatically generates bookings, it also attempts to match forwarded emails to existing bookings based on the sender’s email address. If no match is found, a new booking and contact are created, which may result in duplicate records if not used carefully. This behavior cannot be disabled.
Forwarding Email Address: The organization’s designated forwarding address is: bookings-08d2325957d2777ce851a7dd76a583a4@mail.eventtemplemail.com This is the address to which inquiry emails should be forwarded for automatic processing.
User Interface Elements:
A “Copy” button is available next to the forwarding email address for quick copying.
Navigation links to other Settings sections (e.g., Email Templates, Integrations, Custom Fields) appear on the left sidebar.
In short, this page is where users can find and use their organization’s forwarding email to ensure inquiries automatically generate bookings in Event Temple. Users are advised to carefully consider using the forwarding feature, as it may result in unintended bookings due to the system's inability to disable the automatic creation of bookings and contacts. Alternative workflows where email logging isn't required may be worth exploring for such cases.
Important Considerations
While Event Temple automatically generates bookings, it also attempts to match forwarded emails to existing bookings based on the sender’s email address. If no match is found, a new booking and contact are created, which may result in duplicate records if not used carefully. This behavior cannot be disabled.