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How Should I Handle Room Cancellations?

Cancel Reservations - Cancel Rooms already synced to Mews - How to handle Group cancellations in Event Temple

Updated over 2 weeks ago

If there are any or all Reservations/Group Rooms that need be cancelled with a Group that is synced to Mews:

  1. Click the Reservations tab in the Booking Summary

  2. Check the boxes for all reservations needing to be cancelled, then select the Batch Action for Cancel

  3. Click Apply - you will be given an option to charge a cancellation fee and add notes

  4. Click Cancel Reservations

You will then need to change the Group Status to Lost to cancel it in Mews:

  1. Navigate to the Group Details section of the Booking Summary

  2. Click Edit

  3. Change the Status to Lost

  4. Click Save

  5. Delete the Group

  6. You can now re-add a Group to the Booking with released rooms, or resell them to another Booking/Group

If the whole Booking is cancelled/Lost, you can also change the Booking Status to Lost.

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