If you see the message “email has already been taken”, it means the email address is already being used in Event Temple.
This can happen in three situations:
You’re adding or editing a Contact with an email that already exists.
You’re adding a User with an email that already exists.
You’re adding a User to another Organization within a Chain, but they already exist there.
Duplicate Contact
Each Contact must have a unique email address. You cannot have multiple Contacts using the same email.
To resolve:
Delete the duplicate Contact, or
Use a different email address.
Duplicate User
This commonly happens when:
The person previously had a trial account.
They moved between Organizations but kept the same email.
A new team member has taken over an old email address.
The User was previously deactivated.
Check for Deactivated Users
Go to:
Settings → Organization → Users & Roles
If the User exists but is deactivated, you have two options:
Option 1: Change the existing User’s email
Update the old email (e.g., catering@ → catering1@).
This keeps historical records intact and frees up the original email.
Option 2: Update and reactivate the existing User
Edit the User’s name to the new team member and reactivate them.
Note: Historical records will reflect the updated name.
If you're unsure how to proceed, contact Support for assistance.
Chain Organizations
If you try to add a User to another Organization within a Chain and receive this error, the User already exists within the Chain.
Instead of creating a new User:
Go to Chain Dashboard
Select Users
Click the Edit (pencil) icon
Add the Organization and assign the appropriate role
Click Apply