Related Questions:
Email is already in the system
email has already been used
the email is taken
email address is in use
email not available
I am unable to add an email, it says it has already been taken
Answer:
This notification appears in three instances:
When you're attempting to add or edit a Contact with an email address that is associated with an existing Contact in Event Temple.
When you're attempting to add a User with an email address that is associated with an existing User in Event Temple.
You are trying to add a User to a different Organization within a Chain they already exist.
Duplicate Contact
You cannot have multiple contacts in Event Temple using the same email address, as the email address is the unique identifier used by the system. You will need to delete the duplicate contact or use a different email address.
Duplicate User
This is often because they have previously had a trial account with Event Temple, or if they have changed Organizations, but kept the same email. Please reach out to our friendly support team who will be able to assist in removing their email on the previous Organization if needed.
This may also occur if you have a new team member who has taken over an old team member's email, and that email was previously used in Event Temple and is deactivated.
To see deactivated users go to Settings>Organization>Users & Roles and click here:
You have a couple of options in this situation:
Edit the existing User email (eg instead of catering@myhotel.com change it to catering1@myhotel.com) - this will allow you to keep the original user's name as it was and keep any records as they were. Once you have done this, you'll be able to add the new person using catering@myhotel.com
Edit the existing User's name to the new person & re-activate the User - this will mean that any records associated with the email will be changed to the new person's details.
Chain
If you try to add a User to an Organization, within a Chain where they already exist, you will receive the same error. This is because they already exist as a User. You need to add the Organization to the user permissions within the Chain Dashboard.
Go to Settings
Choose the Chain Dashboard from the top dropdown menu.
Select User and Roles
Click the Pencil Icon to Edit the User you wish to add to an Organization.
You can now add the Organization and User Role you would like them to have.
Click Apply