How to Log In
When your user account is created, you’ll receive an email with a link to set your temporary password.
Enter your email address and click Next
Enter your password and click Login
💡 Tip: Bookmark the login page for quick access.
Resetting Your Password
Admins can’t reset passwords for other users, but you can reset yours anytime.
Important: Log out of Event Temple before using a reset link to ensure it works correctly.
Steps to Reset
Click Forgot your password?
Enter your email and click Send me password reset instructions
Open the email and click Change my password
Enter and confirm your new password, then click Change my password
💡 Tip: Don’t see the email? Check your spam/junk folder.
If You Didn’t Receive the Reset Email
Try these steps before contacting support:
✅ Confirm the email you entered is active and tied to your user account
📬 Check all mail folders, including spam, promotions, and aliases
🕵️ Try again in an incognito/private browser window
📧 Still nothing? Email support@eventtemple.com
If you are stuck on the password screen, ensure your account is not deactivated. Ask your Account Admin to check your account status in the Settings page and reactivate it if necessary.
If your account is locked due to repeated failed login attempts, wait for the lockout period to expire or contact your administrator to clear the lockout. Once cleared, perform a fresh password reset and log in with the new password.
Remembered Your Password?
If you requested a reset but no longer need it, simply ignore the email.
Your password won’t change unless you complete the reset process.
Changing Your Password (While Logged In)
Click your name in the top-right corner
Select Profile
Click Edit
Enter your current password
Enter and confirm your new password
Click Save
Troubleshooting Login Issues
Resolving Multi-Factor Authentication (MFA) Issues
If you are unable to log in due to problems with receiving or entering your MFA code, follow these steps:
Temporary MFA Disablement: If your authentication app is not providing the MFA code or you are not receiving the code via email, an administrator can temporarily disable MFA for your account. Once disabled, you should be able to log in. After logging in, clear your browser cache and refresh the page to ensure smooth access.
Avoid Repeated MFA Prompts: If you are repeatedly asked for an MFA code, disabling MFA on your account can resolve the issue. After the change, refresh your browser to ensure the update takes effect.
Handling Platform Outages
Temporary platform outages can prevent users from logging in. During such events: To diagnose the issue during an outage:
Attempt to log into Event Temple to determine if the issue is network-related or application-specific.
Document any error messages or unavailable features you encounter.
Monitor your network connectivity and revisit Event Temple once connectivity is restored to ensure all features are functioning as expected.
Wait for Service Restoration: Outages are typically resolved by the engineering team. Once the issue is fixed, you may need to refresh your browser or clear your cache to regain access.
If your credentials are correct but you still can’t log in, your network or firewall may be blocking required addresses.
If api.eventtemple.com is restricted, login attempts can fail.
💡 Tip: Make sure your network allows access to:
Whitelisting these URLs resolves most login-related network issues.
Clear your browser's cache and cookies, then refresh the page to resolve issues like blank screens or spinning loading indicators.
Open Event Temple in a private or incognito browser window to rule out interference from extensions or cached data.
Verify that you are using the correct login page (e.g., https://client.eventtemple.com/auth/login). Avoid using admin.eventtemple.com unless specifically instructed.