Having trouble loading Event Temple, accessing your account, or finding that pages are slow or displaying incorrectly? These issues can sometimes be caused by a temporary outage, recent platform updates, or outdated browser data.
Try the troubleshooting steps below to determine the cause and get back up and running.
Check the Event Temple Status Page
First, check the Event Temple Status Page for any active outages, maintenance, or known issues.
If there is an active outage:
Wait for the system to stabilize.
Retry your action once the issue has been resolved.
Avoid resetting your password or re-entering data unless Support specifically advises you to do so.
In most cases, no action is required on your end while an active outage is being resolved.
Refresh Event Temple
If there isn't an active outage, start by refreshing the page.
You can also try signing out and back in. This can force your browser to load the latest version of Event Temple and may resolve temporary loading or display issues.
Try a hard refresh
If a regular refresh doesn't help, try a hard refresh to reload the page's resources from the server.
Clear Your Cache and Cookies
If Event Temple is running slowly, pages aren't loading correctly, or buttons or other elements are missing, outdated or corrupted browser data may be causing the issue.
Clearing your cache and cookies gives your browser a fresh start and can resolve issues caused by cached data conflicting with recent platform updates.
Choose your browser for step-by-step instructions:
💡 Tip: After clearing your cache, fully close and reopen your browser before logging back in.
Try Incognito or Private Mode
Open Event Temple in an incognito or private browser window.
This can help determine whether browser extensions, cached data, or other browser settings are contributing to the issue.
If Event Temple works normally in incognito/private mode, the issue is likely related to your regular browser environment.
Use a Supported Browser
For the best experience, we recommend using Google Chrome.
Event Temple no longer supports Internet Explorer.
Still Having Trouble?
If Event Temple is still unavailable, slow, or displaying incorrectly after trying the steps above, contact our Support team via support@eventtemple.com or in-app chat.
To help us investigate more quickly, please include:
Any error messages you're seeing
Screenshots or a screen recording of the issue
The steps you're taking when the issue occurs
Whether the issue affects one page or multiple areas of Event Temple
Whether the issue is intermittent or happens consistently
The troubleshooting steps you've already tried
A screen recording can be especially helpful for showing exactly what happens when the issue occurs.
Our team can also confirm whether there is a known outage or incident affecting Event Temple and advise you on next steps.
Support Hours:
Monday–Friday, 1:00 AM–5:00 PM PST
Outside of these hours, urgent issues may still be monitored and investigated.