Want to accept credit card payments through Event Temple? With Stripe, you can let your guests pay invoices online quickly and securely. This guide walks you through connecting Stripe, managing payments, saving cards for future transactions, handling refunds, and key tips to keep everything running smoothly.
Accept Stripe Credit Card Payments in Event Temple
Event Temple allows you to accept credit card payments via Stripe. Currently, only Stripe credit card payments are supported.
Stripe acts as a digital POS and payment processor that connects directly to your Event Temple invoices. Payments made through Stripe go straight to your bank account.
Setting the Correct Currency
Before connecting Stripe, make sure your organization’s currency is correct. Stripe uses the currency set in Event Temple to charge your clients.
To select your currency:
Go to Settings > Organization > General Settings.
Click the Language & Region tab.
Choose your preferred currency from the dropdown list.
Click Save.
This ensures payments are processed in the correct currency and prevents potential issues with Stripe transactions.
Setting Up Stripe Integration
Go to Settings > Integrations > Online Payments.
Select Connect to Stripe.
Follow the prompts in the wizard to connect your Stripe account.
Accepting Stripe Payments on Invoices
Payments are enabled by default on new invoices.
To disable for a specific invoice, uncheck the Stripe payment box.
Customers will see a Pay Now button on invoices without a payment schedule, or the usual pay button if a payment schedule exists, once the invoice has been marked as "Sent".
Notifications and Records
The sales assignee receives a notification when a payment is made.
Payments appear under the Payments tab, the related invoice, and the event (if applicable).
Important: Event Temple records the payment in your system, but the actual transfer of funds happens through Stripe. For questions about receiving payments, contact Stripe directly.
Handling Stripe Refunds
Refunds do not sync automatically to Event Temple.
After issuing a refund in Stripe, manually post it in Event Temple and attach it to the relevant invoice.
Contact Stripe support for refund processing questions.
Saving Customer Credit Cards
Enable saved credit card details for future convenience, like handling cancellation or no-show fees.
Go to Settings > Organization > Invoice Settings > Online Payments and check the box to turn on this feature.
Saved cards can be viewed in Stripe under the payments method tab.
Additional Considerations
One Stripe Account per Organization: Each Event Temple organization can link only one Stripe account. You cannot connect multiple Stripe accounts to a single Event Temple subscription.
Multi-Location / Multi-Organization Setup: If you manage multiple properties or locations that require separate Stripe merchant accounts, each location must be set up as a distinct organization within Event Temple, with its own dedicated Stripe connection.
Third-Party Processing Fees: Stripe is an independent service. Transaction fees (typically 2.9% + $0.30 per transaction) are set and collected directly by Stripe.
Independent Software Integrations: Connecting Stripe to Event Temple does not automatically sync Stripe with other third-party software you may use.
Account Activation Troubleshooting: If you encounter a spinning loading icon when attempting a payment, your Stripe account may not be fully activated for live transactions. Contact Stripe Support directly to confirm your account status.
