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Why won't my Guest's Stripe Payment Process?

Updated this week

Related Questions:

  • Guests Stripe payment is declining

  • My client is getting an error when trying to process payment

  • A processing error occurred

  • I've a client who is trying to pay but is getting a processing error

  • I just sent a client an invoice and she is unable to pay it

  • My customer keeps getting notifications that she has insufficient funds

  • Stripe payments are revoked

Environment:

  • Event Temple Web App

  • Stripe payment processor

Answer:

We recommend taking a look at Stripes declined codes for further information on specific error messages you might encounter.

If you're seeing an error indicating that "Stripe payments are revoked" when enabling Stripe payments on an invoice, you can try the following troubleshooting steps:

  1. Check Stripe Account Connection

    • Ensure that your Stripe account is properly connected within the Event Temple platform.

  2. Disconnect and Reconnect the Stripe Integration

    • Navigate to the "Integration Settings" in Event Temple.

    • Disconnect Stripe from your account.

    • Reconnect Stripe by following the integration steps provided in the Event Temple help center.

This process often resolves issues with revoked payment options.

While payments are processed by Stripe rather than Event Temple directly, you can troubleshoot integration issues within the Event Temple platform. If the above steps don't resolve your issue, you may need to reach out to Stripe for further clarification or contact the Event Temple support team for assistance with the integration.

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