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Why is a Stripe Payment Spinning?
Why is a Stripe Payment Spinning?
Updated over 2 years ago

Related Questions:

  • Why won't the customers payment process in Stripe?

  • Why is my stripe payment spinning?

Environment:

  • Event Temple Web App

  • Stripe payment gateway

Answer:

Sometimes when your guest is attempting to make a payment they may come across the 'spinning' icon.

This is generally due to one of two reasons.

A revoked authentication token between your Stripe account and Event Temple.

Please disconnect & reconnect Stripe in your Event Temple Settings.

Stripe Account not being enabled for Payments.

Please contact Stripe & ensure your Account is enabled.

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