Related Questions:
How do I track a deposit that needs to be refunded?
Add a Security Deposit
Post a Refundable Deposit
Answer:
In order to charge a deposit, you will need to add a Menu Item for it. We recommend checking with your finance team as to what Revenue Category this Menu Item should appear under.
Once the Menu Item is added to a Booking or Event, you can add it to an Invoice. This may be on its own Invoice, or amongst other Menu Items.
If adding it amongst other Menu Items, you may wish to take advantage of the Payment Schedule feature, which allows you to choose what date/s dollar amounts and/or percentages of the Invoice are due.
Separate Invoice
If you are creating a separate Invoice for the deposit and applying a payment we suggest adding a new Payment Type for "Previous Deposit" (or something similar) so that you can re-apply that deposit payment to the final Invoice under the new Payment Type. This will ensure that when running reports you will know that these payments are not actual payments.
Refundable Deposits
A deposit can also be 'refundable' as payments posted in Event Temple can be refunded as needed. Please keep in mind that Event Temple did not process the original payment, so any refunds need to be done through the original source (eg Stripe / cash / POS).
When working with refundable deposits, the invoice will need to equal zero after the refund has been applied to the invoice. Event Temple doesn't specifically recognize refundable deposits at the moment we do have a few simple options to manage this:
Update the menu item pricing to $0 after the fund has been processed, here's an example from my account where I also modified the item name to say 'refunded' and you can see the payment history below with the refund details
Rather than posting a 'refund' (ie negative payment) you, add a negative menu item to the Invoice
The final option is to remove the menu item entirely, but we think it's a good idea to show the full story on the Invoice for the guest!
If you have any questions on the above please feel free to ask our friendly support team.