Before proceeding, note the following:
Only invoices marked as Sent can be voided. Draft invoices, even if unpaid, cannot be voided.
A Connected Invoice cannot be voided.
You can only void an invoice if it does not have payments.
You cannot add a payment to an invoice while it is being voided.
Voiding an invoice cannot be undone
When a booking’s status is changed to Lost, all invoices without payments will automatically be voided.
Steps to Void an Invoice:
Locate and open the invoice.
Click Actions.
Select Void Invoice.
Click Confirm.
📌 “Void” will appear on the guest’s view of the invoice.