Role Comparison
Read-Only
Booking Access: View only
Views: Can use public views only (cannot save)
Tasks: Can be assigned (cannot complete)
Reports: Can run, view, and export (cannot create custom reports)
Settings Access: None
Multi-Org Access: Only via Chain Admin
Notes: Counts toward seat limits
Regular
Booking Access: View and manage all
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can run, view, and export
Settings Access: No access to account-wide Settings
Multi-Org Access: Only if added by a Chain Admin
Notes: Can send emails
Admin
Booking Access: Full access
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can create custom reports
Settings Access: Most settings access (excluding chain-wide Custom Fields)
Multi-Org Access: Only if added by a Chain Admin
Notes: Can add and remove users
Booking Access: Full access
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can create custom reports
Settings Access: Full chain-wide access
Multi-Org Access: Can manage roles across multiple organizations
Notes: Can manage users across the chain
Viewing Your Role
To view your assigned role:
Click your profile icon (top-right)
Select your property (if applicable)
Your role is displayed under your name
Adding Users
⚠️ Only users with administrative permissions can add or edit users.
Single Property Users
Go to Settings → Organization → Users
Click + New User
Enter: First Name, Last Name, Email (login), Job Title, Phone
Click Next
Under Organization, click Edit
Select role (Read-Only, Regular, or Admin)
Click Create
New users will receive login credentials via email.
Chain / Multi-Organization Users
Add a New User
Go to Settings → Chain (top-right dropdown)
Click Chain → Users → + New User
Enter user details (Mobile optional)
Select billing organization
Click Next
(Optional) Enable Chain Admin
Assign organizations and roles
Click Create
Add Existing User to Another Organization
Go to Settings → Chain → Users
Click the ✏️ edit icon
Select organizations and roles
Click Create
Managing Users
Admins and Chain Admins can manage users at both the property and chain level.
Modify Users
Update user details or role assignments
⚠️ Admins cannot reset other users’ passwords
Batch Update Users
Admins can update multiple users at once from the Users page.
Select up to 25 users
Click Batch Update
Choose a role
Click Update
This allows admins to quickly reassign roles without editing users individually.
Chain Management
Chain Admins can:
Add, edit, or remove users across organizations
Manage roles across multiple organizations
Use user data in templates via merge fields
Make changes without support tickets
Ensure valid emails for login delivery
Deactivate or Delete Users
⚠️ Deleted users cannot be recovered. Once a user is deleted, they will no longer exist in the system and there is no way to retrieve them.
For full details, see: Managing Deactivated and Deleted Users in Event Temple
Updating Your Own Account
Users can update personal details without admin access:
Click profile icon (top-right) → Profile
Click ✏️ Edit
Update details (name, email, phone, job title, logo)
Click Save
💡 Notes
Role/permissions must be updated by an Admin
Seat limits and organization settings are not affected