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Can I Delete a User in Event Temple?

Yes—Event Temple allows you to both delete and deactivate Users.

Updated over a week ago

👉 Best Practice: In most cases, we recommend deactivating Users instead of deleting them. Deactivation prevents access but keeps their history intact, avoiding potential data loss.You must be an admin to perform these steps.


Requirements

  • You must be an Admin (or Chain Admin) to delete or deactivate Users.


Deactivate a User

Deactivation is the safest option—it immediately removes access while preserving all associated records.

Steps:

  1. Go to Settings → Organization → Users & Roles

  2. Locate the User you want to deactivate

  3. Click Deactivate

  4. Confirm by clicking Deactivate again

    Deactivated Users can be reactivated later if needed.

⚠️ Note: When a User is deactivated:

  • Their email connections are disconnected.

  • If they are the Assignee of a Booking with Workflow Emails, those emails will pause until a new Assignee is assigned.


Delete a User

Deleting a User permanently removes them from the system.

Steps:

  1. Go to Settings → Organization → Users & Roles

  2. Locate the User and click Edit

  3. Click the Delete icon

  4. If part of a Chain:

    • Remove the User from each Organization one by one

    • Once only one Organization remains, the Delete User button will appear

  5. Confirm by clicking OK

  6. Reassign their records to another User (required, even if no Bookings are currently assigned)

  7. Click Delete

🚨 Important: Once deleted, the User cannot be recovered.


Quick Comparison

Action

What Happens

Can Be Reversed?

Data Impact

Deactivate

Access removed, records preserved

✅ Yes – can reactivate

No data loss

Delete

User removed permanently

❌ No

Must reassign all records before deletion

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