Admins and Chain Admins can add and manage users at both the property and chain level. This includes adding new users, updating user details and role assignments, and making changes to multiple users at once.
For faster role changes, admins can also batch update users from the Users page. Select up to 25 users, click Batch Update, choose the desired role, and click Update.
Admins cannot reset other users’ passwords.
Adding Single Property Users
1. Go to Settings → Organization → Users
2. Click + New User
3. Enter: First Name, Last Name, Email (login), Job Title, Phone
4. Click Next
5. Under Organization, click Edit
6. Select role (Read-Only, Regular, or Admin)
7. Click Create
New users will receive login credentials via email.
Adding Chain / Multi-Organization Users
1. Go to Settings → Chain (top-right dropdown)
2. Click Chain → Users → + New User
3. Enter: First Name, Last Name, Email (login), Job Title, Phone
4. Select billing organization
5. Click Next
6. Enable Chain Admin if needed
7. Assign organizations and roles
8. Click Create
Add Existing User to Another Organization
1. Go to Settings → Chain → Users
2. Click the edit icon
3. Select organizations and roles
4. Click Create
Roles + Permissions
Read-Only
Booking Access: View only
Views: Can use public views only (cannot save)
Tasks: Can be assigned (cannot complete)
Reports: Can run, view, and export (cannot create custom reports)
Settings Access: None
Multi-Org Access: Only via Chain Admin
Notes: Counts toward seat limits
Regular
Booking Access: View and manage all
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can run, view, and export
Settings Access: No access to account-wide Settings
Multi-Org Access: Only if added by a Chain Admin
Notes: Can send emails
Admin
Booking Access: Full access
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can create custom reports
Settings Access: Most settings access (excluding chain-wide Custom Fields)
Multi-Org Access: Only if added by a Chain Admin
Notes: Can add and remove users
Booking Access: Full access (including Booking Moves from one organization to an other within the Chain)
Views: Can save personal views
Tasks: Can assign and complete
Reports: Can create custom reports
Settings Access: Full chain-wide access
Multi-Org Access: Can manage roles across multiple organizations
Notes: Can manage users across the chain
Viewing Your Role
To view your assigned role:
Click your profile icon (top-right)
Select your property (if applicable)
Your role is displayed under your name
Access to Organization Settings depends on your user role. Because these settings affect your entire account, only users with an Admin role can access or modify them. If you don’t see Organization Settings, please contact an Admin within your organization to update your permissions.