Related Questions:
the body of the template does not load. only the subject line.
My Email Template body doesn't show when I try to use it
I have templates for my emails and they are not working
Environment:
Event Temple Web App
Answer:
If you are attempting to use an email template & the subject loads, but not the body it is likely due to some broken code in the email template. A common mistake is a simple typo when using merge fields.
In the example below There is an additional { at the start of the Event Start Date merge field. It should read {{event.startDate}}. Removing the additional { will fix the template.
If you don't see any issues please reach out to our friendly support team who will be happy to investigate for you.