Email providers can occasionally block these emails as spam, since they are automated. Sometimes it goes directly into your spam/junk folder, however other times it's blocked altogether.

Add notifications@eventtemple.com to the safe sender list (white list) in your email settings. This is a list of all email addresses you would like to receive email from. Once you've done this, perform a password reset.

In addition to the above, Google may sometimes flag the email as potentially dangerous:

If the email is being flagged as potentially dangerous, first confirm that the email is actually from notifications@eventtemple.com, and then click "Looks safe" if it is. You may need to refresh the page in order for links to appear correctly once this is done.

If you still aren't receiving emails, please contact our friendly support team who will be happy to assist.