Learn how to sync Accounts and Contacts between Event Temple and Mews, including linking, creating, and managing customer profiles across properties and chains. This guide explains default sync settings, manual vs automatic options, and best practices for accurate data flow.
Prerequisites
Global Accounts & Contacts may be enabled for your organization.
Admin users may need to contact Event Temple support to enable these features.
Accounts – Synced Fields
Account Name
Tax Number
IATA Number
Address
Contacts – Synced Fields
First Name
Last Name
Phone Number
Email Address
Address
Accounts Sync
Accounts in Event Temple can sync with Mews Company Profiles. This is useful for shared chain-wide Companies and centralized billing management.
Sync Behaviour
Sync
All Accounts created in ET are created and synced to Mews
All Accounts created in Mews are created and synced to ET
Accounts can be prompted to sync from MEWS when you click the Sync Accounts button in Event Temple under PMS Settings
Address Sync BehaviorAddress will sync with Mews when new Accounts/Contacts are created in Event Temple.
Address will sync with Mews if Account/Contact is updated in Event Temple
Clicking on Sync Accounts button in Event Temple under PMS Settings Accounts/Contacts will update the addresses in ET with what is in Mews
Linking an Account/Contact manually to Mews will update the address in ET to what is in Mews
Import Sync BehaviorAccounts created prior to integration to Mews will not be automatically synced to Mews.
Accounts imported will NOT sync to Mews.
These will need to be manually synced from ET to Mews.
Recommendations for Better Sync Flow
It is recommended to make updates directly within Event Temple as changes are automatically synchronized to Mews. This practice ensures data consistency and minimizes discrepancies between the two systems.
Important: Accounts are not used for posting charges; charges are posted under Contacts.
Default Sync Settings
Create on PMS by default: Auto-create Accounts in Mews when new ET Accounts are added
Show option to create on PMS: Let users choose per Account whether to sync
How to Sync Accounts
New Account:
Depending on settings, ET may auto-create the Company in Mews
Existing Account:
Open the Account Summary Page
Click Link to Mews
Search for the Company
If found → Link
If not → Create in Mews
Synced Accounts show a green checkmark ✅ and can be filtered by Sync Status.
Group & Reservation Sync
If you are using Mews Group Sync or Mews Reservations, the Account linked to a booking will automatically sync to Mews. This ensures that group bookings and reservations inherit the correct Account without additional manual linking.
Contacts Sync
Contacts in Event Temple can sync with Mews as Customers. This includes Paymasters and other customer profiles.
Sync Behaviour
New Contacts in ET → sync to Mews
Updates in Mews → sync back to ET
Existing Contacts must be manually linked if not previously synced
Contacts created in Mews are not automatically created in ET
Imported or pre-integration Contacts do not sync automatically
Default Sync Settings
Create on PMS by default: Auto-create Contacts in Mews
Show option to create on PMS: Let users choose per Contact whether to sync
How to Sync Contacts
New Contact:
If a match is found in Mews → linked
If no match → new customer created in Mews
Existing Contact:
Open Contact Summary Page
Click Link to Mews
Search by email
If match → Link
If not → Create in Mews
Paymaster Accounts:
Can be marked when creating a Contact
Naming convention depends on whether created manually or automatically
Visible across all properties if Global Contacts enabled
Synced Contacts show a green checkmark ✅ and can be filtered by Sync Status.
Recommendations
Make updates in Event Temple first for consistency
Train users on manual vs automatic sync options to avoid duplicates
Ensure naming conventions are clear when working across multiple properties in a Chain