Each booking generates a unique, secure URL that’s fast, safe, and designed to simplify communication from start to finish.
Key Benefits
Instant Setup
Links are automatically created per booking—no manual setup required.
Simply enable the feature in settings to get started.
Secure, Password-Free Access
Only contacts associated with a booking can access the portal.
Guests verify their identity via email and remain signed in for 30 days.
Invoices & Payments
Guests can view and pay invoices directly through the portal.
A full payment history is available for reference.
Document Sharing & Signing
Guests receive and sign proposals, contracts, and other documents online.
Due dates and status updates (e.g., Pending, Signed, Completed) are shown in real time.
Guest Access & Privacy
For Event Temple Users
Access the Guest Portal link directly from the booking summary page.
For Guests
Guests can access the portal in three ways:
Email Templates – Insert merge fields: Guest Portal URL or HTML Guest Portal URL
Manual Sharing – Copy and share the direct link from the booking.
Documents – Include the portal link in a document.
Privacy Rules
Only contacts listed on the booking can access the portal.
Guests verify access via their booking email.
A secure, one-hour magic link is sent to their inbox for authentication.
Once verified, guests remain logged in for 30 days.
Event Temple users skip authentication when logged in.
Troubleshooting Guest Portal Access Issues
If you encounter issues, such as being prompted for an email address despite following the steps above, you might be facing a technical issue. One common cause is a browser cache problem.
Troubleshooting Steps
Clear Your Browser Cache:
Open your browser settings.
Navigate to the cache or browsing data section.
Clear your cache.
Retry Accessing the Guest Portal:
Return to the Booking in Event Temple.
Click on the Guest Portal link again. This should resolve the issue if it was a cache-related problem.
If issues persist despite following these troubleshooting steps, contact the support team for further assistance.
Guest Portal Sections
Invoices
Guests can view, download, and pay invoices.
Once payment is received, a Past Payments section appears.
Documents
Displays all proposals and contracts with current status (Pending, Signed, or Completed).
Guests can sign or complete documents online, with updates shown in real time.
Guestrooms
Blocked guestroom number and rate
Events
List of events and menu items, packages, amount and price
Hidden event types won't be visible
Pro Tips
Include Guest Portal merge fields in document and invoice templates.
Use Hidden Event Types to keep guest timelines clean.
Add links and images that enhance your brand presentation.