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Can I Add or Customize Booking Statuses?

Booking statuses can't be customized, but you can use custom Pipeline Stages or Lost Reasons to reflect your workflow.

Updated over 3 weeks ago

Currently, Booking Statuses in Event Temple are hardcoded, meaning you cannot add or rename them.

However, there are a couple of flexible workarounds:


Workaround 1: Use Custom Pipeline Stages

Pipeline Stages can be tailored to fit any part of your workflow—like Postponed, TBD, or Awaiting Approval—without altering the booking status.

  • Go to Settings > Pipeline Stages to configure these.


Workaround 2: Use “Lost” with Custom Lost Reasons

If you need to indicate a status that doesn’t exist (like Postponed), you can:

  1. Change the Booking Status to Lost

  2. Set the Lost Reason to something specific, like Postponed

  3. When the guest rebooks, update the status back to Definite

💡 This setup allows you to reflect more specific scenarios without changing system defaults.

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