Overview
The Booking Status Change report provides insight into how bookings are progressing through your sales pipeline within your organization or on chain level. It shows when a booking’s status has changed and what the new status is, helping you track sales activity and measure performance over time.
Why Use This Report
Use this report to:
Monitor recent booking status changes
Identify movement within your sales pipeline
Track trends and lost opportunities
Review referral sources and lost booking details
Analyze current rooms and revenue values associated with bookings
How to Access the Report
Navigate to Reports from the main menu.
Select Booking Status Change from the list.
Use the filters at the top of the page to define your view.
Filtering and Grouping
You can refine your report to focus on specific information:
Status Change Date – Choose a custom or preset date range
Group By – Organize the report by fields such as Assignee or Status Changed To
Add Filter – Narrow the results by additional criteria such as status, property, or account
Columns Included
Each line of the report provides booking and status change details.
Column | Description |
Booking | Displays the booking name and number (clickable to open the record) |
Status Changed To | Shows the new status assigned to the booking |
Booking Start Date | Indicates the start date of the event or stay |
Booking End Date | Indicates the end date of the event or stay |
Booking Type | Specifies the category of the booking |
Market Segment | Identifies the assigned market segment |
Assignee | Lists the team member responsible for the booking |
Lost Reason | Displays the selected lost reason associated with the booking |
Lost Comment | Displays any lost booking comments entered on the booking |
Referral Source | Displays the booking’s referral source |
Catering Revenue | Displays the current catering revenue value |
Catering Revenue - taxes included | Displays the current catering revenue value including taxes |
Contracted Rooms | Displays the current contracted room count |
Blocked Rooms | Displays the current blocked room count |
Net Rooms | Displays the current net room count |
Contracted Guestroom Revenue | Displays the current contracted guestroom revenue |
Net Guestroom Revenue | Displays the current net guestroom revenue |
Blocked Guestroom Revenue | Displays the current blocked guestroom revenue |
⚠️ Important: Room and revenue columns reflect the booking’s current values, not the historical values as of the selected status change date. A note will appear within the report when these columns are added.
Exporting Data
Click the Export button in the top-right corner to download your report in CSV, HTML, or PDF format. This allows you to store records or share data with other departments for analysis.
Best Practices
Review the report regularly to monitor booking movement and overall sales performance
Filter by team member to review activity and manage workload
Export and compare data monthly to evaluate conversion rates and trends
Use lost reasons and referral source data to identify sales patterns and marketing performance