When a tax in your region changes it can be daunting to ensure all of your bookings are using the correct new tax rate.
In this article we walk through how the Event Temple team can help with handling a tax change, making the process as smooth as possible for you.
When to request a tax change
You are in the right spot if:
You have taxes setup in Event Temple
You need to change (increase/decrease) the rate of a tax
You have bookings in the future with line items using that tax
You want to update the tax and have this change reflected on all future bookings
How to request a tax change
All you need to do is reach out to us using the Intercom chat bubble and share the following details:
Name of your Event Temple organization (exact name please!)
Name of the tax
The new rate
The effective date of the new rate
The date we should run this change
If you have already created/edited a new tax with the new rate, just let us know the name of that new/existing tax
After we've received the request from your team we will double-check the details, and confirm with you exactly what will happen when we run the changeover. No surprises here!
What exactly will happen
Here's exactly what will happen when we run the tax update:
#1 The old tax will be archived
The name will be changed to include the date it was archived
The name of this tax won't be changed on any of your existing invoices or documents
#2 A new tax will be created
It will look just like the old tax, except it will have the new rate you've given us
If you had already created a new tax and told us the name of it, we will use that one instead of creating a new one
#3 Menu Items in your Settings will be updated
Any menu items in your settings that were referencing the old tax will switch to the new tax
The item price will change based on your property's tax setting:
Tax-Inclusive Pricing: The tax-inclusive price will not change. The base price of the item will change to reflect the new tax rate
Tax-Exclusive Pricing: The base price will not change. The tax-inclusive price will increase/decrease depending on the new tax rate value
#4 Menu Items on your bookings will be updated
Bookings that start on or after the effective date will have their items updated
Bookings that start before the effective date but end after it will not be touched
Any menu items under the booking will be updated
Tax references will be replaced
Price will be adjusted based on your property's tax setting
Important
There are a few key areas to be aware of
Invoices
If an item is on an invoice, it will NOT have its tax updated. You will need to manually update these items
Documents
Locked documents will not be updated
PMS Integrations
Any items that have been posted to the PMS will NOT be updated. Items are locked once they have been posted to the PMS
If an item is supposed to posted to the PMS with the old rate, you'll need to post this before the time you coordinate with us to run the tax change.
Tax Mappings will need to be manually reconfigured in the integration settings