Where You'll See the Star ★
Only in:
Reservations tab > Mews customer searchNot visible in: Classic view, other tabs, or outside search results
Why It Matters
Avoids creating duplicate profiles
Ensures loyalty perks are correctly applied
Helps track and audit VIP guest activity
Troubleshooting
No star visible? → Confirm the guest is enrolled in the loyalty program in Mews
Incorrect or missing star? → Try refreshing the sync in PMS settings
Best Practices
Always select the starred profile when working with repeat guests
Train staff to recognize and prioritize the loyalty star icon
Report any discrepancies to our support team for review