Support Hours
Our expert and friendly support team is always here to assist you!
Monday to Friday: 1 AM – 5 PM PST (8 AM – 12 AM GMT)
Response Time: We strive to respond to all inquiries as quickly as possible during support hours.
How to Reach Us - Contact Support
Through the chat messenger, you can:
Send us a message: Chat with Elliott, our AI helper, or get connected directly to a human support agent.
Share Feedback: Send general or specific feedback—we love hearing about your user experience!
Learn & Train: Enrol in Event Temple University or sign up for a Live Training session.
Self-Serve: Browse our extensive Knowledge Base for quick answers.
You can always reach us via email at support@eventtemple.com.
We welcome all questions and feedback!
How to Get the Most Efficient Help
To help our team resolve your inquiry as quickly as possible, please include the following context when reaching out:
Show Us: Visuals are Key
Full-Size Screenshots: Please share a full screenshot that includes your URL/browser address bar and the Booking ID. This helps us identify exactly where you are in the system and which record you are viewing.
Screen Recordings: If the issue involves a specific behavior or workflow, a video is often best. We recommend Loom —it’s a free tool that lets you record your screen and instantly share a link with us.
Tell Us: The "What" and the "How"
Briefly explain:
The Steps: What did you click to get here?
The Goal: What were you trying to achieve?
The Outcome: What actually happened? (e.g., an error message appeared or a button was missing).
Tip: Not sure what a specific field or feature is called?
Our Glossary of Terms can help!
Support Resources
Find training, support, and product updates—all in one place: Help Center, Live Sessions, and Direct support.
Insight Sessions & Masterclasses
Live sessions to deepen your platform knowledge
Expert guidance, interactive Q&A, and New Look tutorials
Register for upcoming sessions or watch past recordings
👉 Register / Watch Sessions
Help Center
Searchable, up-to-date knowledge base
Includes Getting Started guides and detailed articles
👉 Visit the Help Center
Product Updates
Stay informed on the latest enhancements and features
Click the megaphone 📢 icon next to your profile photo in-app
Check out the Ideas portal
Reach directly from your 📢 Product Updates section in-app.
Read more about what an Idea is, how to submit one and much more HERE