Related Questions:
Information isn't pulling through to my BEO
Data is missing on my document
Environment:
Event Temple Web App
Answer:
This is usually because a merge field has not been used on a Document or the incorrect document element has been used.
If using a Text Box document element, a merge field must be added in order for information to pull in from other areas of Event Temple. If there is no merge field, the information must be added manually.
Using a Text Box with no merge field
Using a Text Box with a merge field
The other reason could be because you are using an Input Text document element. This element is used to type in information, rather than pull information via a merge field.
Using an Input Text document element
Additional Information
Text Box custom fields for Events will only show information on the Primary Event. To ensure multiple Event details can be shown, the Events/Spaces document element should be used.
Ensure any changes necessary are made to the relevant Document Template in order for it to work correctly next time it's used.