How to Verify Cronofy Emails and Ensure Calendar Synchronization
Cronofy, a calendar synchronization service, occasionally sends emails to users regarding updates or actions required to maintain calendar functionality. This article explains how to identify legitimate emails from Cronofy and the steps to ensure your calendar remains synchronized.
Identifying Legitimate Emails from Cronofy
Cronofy uses official communication channels to notify users about important updates or required actions. Here are key points to verify the legitimacy of their emails:
Sender Address: Emails from Cronofy are sent from their official support email address, such as support@cronofy.com. These emails are safe and legitimate.
Purpose of the Email: Common reasons for receiving emails include updates about calendar synchronization, such as switching to a new service like Microsoft Graph, or re-linking your calendar to ensure continued functionality.
If you receive an email from Cronofy, verify the sender's email address and the content of the message. Avoid clicking on links in suspicious emails and contact Cronofy support if you are unsure.
Actions Required for Calendar Synchronization
Microsoft is retiring Exchange Web Services (EWS) for Exchange Online. As a result, Cronofy may request users to refresh their connection to Microsoft Graph to maintain calendar synchronization. Follow the instructions provided in the email to complete this process. Similarly, if you use Event Temple, you may be asked to re-link your calendar to ensure seamless integration. These requests are legitimate and necessary for uninterrupted service.
Troubleshooting Common Issues
If you encounter issues while re-linking your calendar or have concerns about the legitimacy of an email:
Verify the sender's email address.
Check the content of the email for specific instructions related to calendar synchronization.
Contact Cronofy support directly for assistance if you are unsure about the email or encounter technical difficulties.
By following these steps, you can ensure that your calendar remains synchronized and secure.
For further assistance, reach out to Cronofy support or consult the Event Temple help center.